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Privacy Policy

Last updated: 26 October 2026

At Product Network, we take your privacy seriously.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or engage with our services.

We are committed to handling your information responsibly and transparently, in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Product Network provides branded merchandise, creative product solutions, sourcing and related services to businesses.

For the purposes of data protection legislation, the organisation responsible for processing your personal information is:

Company name: Product Network Ltd
Trading name: Product Network
Registered address: 35 Ballards Lane, London, N3 1XW
Email: info@product-network.com

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details above.

2. Information We Collect

We may collect and process the following types of personal information.

Information you provide directly

When you contact us, complete an enquiry form or communicate with our team, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Company name and job title
  • Details of your enquiry or project
  • Any additional information you choose to share with us

Information collected automatically

When you visit our website, we may collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the website
  • Referral sources
  • Website interactions and general usage information

This information helps us understand how visitors use our website and identify opportunities to improve its performance and functionality.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Responding to enquiries and requests
  • Providing information about our products and services
  • Preparing proposals, quotations and project recommendations
  • Managing client relationships and delivering agreed services
  • Improving our website, content and user experience
  • Maintaining website security and preventing misuse
  • Complying with applicable legal and regulatory obligations
  • Sending marketing communications where permitted by law

We will only use your personal information where we have a lawful basis for doing so.

4. Our Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases, depending on the circumstances:

Legitimate interests

We may process personal information where necessary for our legitimate business interests, including responding to business enquiries, managing relationships, improving our services and maintaining website security, provided these interests are not overridden by your rights and freedoms.

Contractual necessity

Where you engage our services, we may need to process your information to perform a contract or take steps at your request before entering into one.

Consent

Where consent is required, such as for certain marketing activities or non-essential cookies, we will ask for your permission.

You can withdraw your consent at any time.

Legal obligations

We may process personal information where necessary to comply with applicable laws and regulations.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support its functionality, improve performance and understand how visitors interact with our content.

Cookies are small files stored on your device when you visit a website.

Depending on the technologies enabled, these may include:

Essential cookies

These are necessary for the website to operate correctly, including security and core functionality.

Analytics cookies

These help us understand website traffic, visitor behaviour and how our website is being used.

Functional cookies

These may remember certain preferences or support additional website features.

Where required by law, we will obtain your consent before placing non-essential cookies or activating similar tracking technologies.

You can manage your cookie preferences through our website’s cookie controls, where available, or through your browser settings.

For further information, please refer to our Cookie Policy, if provided separately.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business and deliver our services.

These may include:

  • Website hosting and technical support providers
  • Email and communication service providers
  • Website analytics providers
  • Customer relationship management and project management platforms
  • Professional advisers and service providers
  • Relevant authorities where disclosure is required by law

Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable contractual and data protection safeguards are in place.

7. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure appropriate safeguards are in place, as required by applicable data protection legislation.

These may include UK adequacy regulations or approved contractual safeguards.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Retention periods may vary depending on the type of information and our legal, contractual and operational requirements.

For example, business correspondence may be retained while an enquiry or client relationship remains active and for an appropriate period afterwards.

Where we are legally required to retain certain records, we will do so for the applicable statutory period.

When information is no longer required, we will securely delete or anonymise it.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include:

  • Secure website connections using HTTPS
  • Access controls and appropriate account permissions
  • Security updates and website maintenance
  • Secure hosting infrastructure
  • Appropriate safeguards for third-party services


Although we take appropriate precautions, no method of transmitting or storing information electronically is completely secure.

10. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

Access: Request a copy of the personal information we hold about you.

Rectification: Ask us to correct inaccurate or incomplete information.

Erasure: Request that we delete your personal information in certain circumstances.

Restriction: Ask us to limit how we process your information.

Objection: Object to certain types of processing, including processing based on legitimate interests.

Data portability: Request the transfer of certain personal information to another organisation.

Withdraw consent: Withdraw your consent where we rely on it to process your information.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details provided in Section 1.

We will respond to requests in accordance with applicable legal requirements.

11. Marketing Communications

We may occasionally contact business clients and prospective clients with information about our services, relevant projects or company updates where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.

Opting out of marketing communications will not prevent us from contacting you about existing projects, contractual matters or other necessary business communications.

12. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

Our website and services are intended primarily for businesses and professional audiences.

We do not knowingly collect personal information directly from children through our website.

If we become aware that personal information has been collected from a child inappropriately, we will take appropriate steps to address the situation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, legal requirements or data processing practices.

Any updates will be published on this page, together with a revised last-updated date.

We encourage visitors to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, how we process personal information or wish to exercise your data protection rights, please contact:

Product Network

Company name: Product Network Ltd
Trading name: Product Network
Registered address: 35 Ballards Lane, London, N3 1XW
Email: info@product-network.com

If you are unhappy with how we have handled your personal information, you also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

We would appreciate the opportunity to address your concerns directly before you contact the ICO.

Privacy policy

1. Introduction

This privacy policy (Privacy Policy) sets out the ways in which all members of Product Network (by which we mean Product Network Limited and all of its subsidiaries) may use your personal data.

In this Privacy Policy:

‘we’, ‘us’ or ‘our’ means the Product Network entity with which you are interacting. We will make it clear to you which entity this is; ‘the site’ means the Product Nwteork website you are visiting or engaging with; and ‘you’ and ‘your’ means you, the person engaging with us, registering for our events or services or visiting our site.By registering for our newsletter, subscribing to our services, visiting our site or otherwise interacting with us, you consent to our processing of your personal data in accordance with this Privacy Policy.

2. How you can contact us:

Address

FAO the Data Protection Officer, 4 Parr Road, Stanmore, Middx, HA7 1QP, UK

Email

info@product-network.com

3. Information we may collect about you

Information you give us: We collect any information you provide to us when you complete registration forms, or provide us with your details over the phone, for example when you register an account with us, use our platform and services or subscribe to our mailing list. This information might include your name, address, email address, phone number and other information relevant to the service that you’re registering for

Information we collect about you: We will collect any information contained in any correspondence between you and us via contact forms on websites, and emails or telephone calls.

We collect information about you visiting our website and how you use it. This may include your IP address, geographical location, device information, browser type, referral source, length of visit, operating system, number of page views, which pages you viewed and similar information. This information may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies. We also use cookies and pixels in our emails to track delivery and open rates, the results of which are stored against your email address and profile. For more information on cookies please refer to paragraph 6 below Information we receive from third parties:We may collect information about you from third parties that we work closely with for the purposes of delivering to you the services that you request from us. For example, we may engage third parties to assist us with our online
registration systems or payment systems; these entities will collect information directly from you on our behalf. We may engage third parties to operate websites on our behalf; these entities will collect information directly from you about your visits to the website on our behalf.

We may also receive information about you from third parties where you have consented to such third party sharing your information with us.

4. How we use information about you

We may use your information for the following purposes, depending on the relationship we have with you. Prior to submitting your personal data to us, we will provide you more specific information where necessary about how we will use your data and link you to this privacy policy.

We use personal data to: The purpose of this is: The applicable legal basis: Provide you with information that you have requested from us, in relation to products and services we provide (for example new gifting, technology or branded merchandise). We will need to use your contact details to keep you updated about the products or services you have indicated you are interested in. By specifically requesting information from us, you are consenting to us using your personal data for the purposes of communicating such information to you.

To keep in contact with you about other similar products or services of ours that may be of interest to you, or for research purposes after you have used one of our products or services. To keep you up to date on similar products or services you have previously purchased from us in the past. To analyse the effectiveness of our products and offerings to you. It is our legitimate interest to keep you up to date on similar products and services of ours you have used in the past. Where we rely on legitimate interests in this way, we will always offer an opt out and unsubscribe option on any marketing information we send you.
Pass on your contact details to our logistics partners in order to send you merchandise, product information or product samples. We engage logistic partners in order to deliver items globally. In order to send items to you for sampling or production purposes. We need to use your personal information *such as address) to ship these items to you. Where we need to share these details with such logistic partners in order to perform the contract we have with you, the legal basis would be the performance of a contract. In other circumstances, we have a legitimate interest to provide the details to our partners, because these services are required for delivery and it is in your interest to be provided with this information. If you prefer us not to share these details with our logistics partners, you can us indicate using the opt out box when you register your details, or let us know during the contracting process.

Analyse user traffic to measure use of our websites and improve their content. We may use information such as your IP address for analytical purposes of our pages, this could also include improving the content of our websites and services. We have identified web analytics as a legitimate interest of our business, and allow us to better meet your needs as a customer.

To comply with or abide by legal obligations or requirements. We may need to use or process your personal data to comply with some legal requirements. Where we need to process your data for these reasons, the legal basis will be compliance with a legal obligation.

You can find out more information on the privacy notice provided at the time you submit your data to us or in your contract with us (if applicable).

5. Who we might share your data with

In certain circumstances we may share your personal information with:

Other entities in the Product Network Group. Where the relevant Group entity is outside the EEA, we would only transfer data where an appropriate safeguard such as EU model clauses or Privacy Shield certification exists between the entities.
Selected third parties that we work with, where necessary for the purposes of delivering to you services that you request from us. For example, shipping items via Fedex. Where we use such third parties, we enter contracts which ensure that the third party is obligated to provide at least the same level of data protection as the Product Network entity entering into that contract, and we take reasonable, appropriate steps to ensure that the contractor effectively processes the personal data in a manner consistent with this Privacy Policy and our internal policies relating to the protection of Personal Data.

Any other Product Network entity or selected third party that you consent to our sharing your information with for marketing purposes (such consent will be sought prior to our sharing of this data).

Any other third parties where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.

6. Cookies

We use cookies to ensure that you get the most out of our site. Cookies are small text files which we store on the device you use to access the site. Cookies allow us to monitor your use of the software and simplify your use of the site. For example, a temporary cookie is also used to keep track of your “session”. Without that temporary cookie (which is not stored after you quit your browser) you would have to log on every time you access a new page.

If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit https://www.aboutcookies.org). Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of our websites.

7. Third Party Content, Sites, and Contributions

Some of our websites may contain content and links to other websites or apps that are operated by third parties. We don’t control these third party websites or apps (including whether or not they store cookies) and this Privacy Policy does not apply to them. Please consult the terms and conditions and Privacy Policy of the relevant third party website or app to find out how that site/app collects and uses your information and to establish whether and for what purpose they use cookies.

8. How we look after your data and how long we keep it for

We use a variety of technological and operational security measures to protect your information against any unauthorised access to, unlawful use of, and modification and destruction of any personal data we store.

We will retain your information for as long as is necessary to provide you with the services that you have requested from us, or for as long as the law otherwise permits. If your information has been provided as part of a promotion or order where our systems are involved to process and deliver, data will be kept for 90 days and then hard-deleted from our system and servers.